Help & contact

Real people. Seven days.

Existing customers get a named account contact and 7-day support. Everyone else: tell us what you need and the right person replies within one business day.

Design draft: review your enquiry and open it in your email app. This form does not send messages.

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What's it about?

Your name

Business / organisation

Phone

Message

Support

7 days a week, 8am–10pm. Email [email protected] or message from the AonTap app. Terminal faults: swap-out replacement dispatched next business day.

Sales

[email protected] . Or skip the email and get started : five minutes, written quote.

Partnerships & NGOs

[email protected] . ISV, reseller and NGO verification programmes are on the platform page .

Complaints

We want to hear it. Email [email protected] ; we acknowledge within 2 business days and resolve within 15. Unresolved payment-service complaints can go to the Financial Services and Pensions Ombudsman. See Payment rights .